1. Is your BNF drone damaged or not functioning properly?
The easiest way to contact us is to submit a ticket on our Freshdesk platform, so we can understand the situation and provide some troubleshooting and technical advice. If repairs are needed, we will categorize the situation into two types:
1. Warranty service repairs within the iFlight warranty period due to accidental hardware or software failures, where the drone has not been intentionally or accidentally damaged by the user and shows little to no signs of use.
2. Repair services beyond the iFlight warranty period, or repair services for drones that have been damaged due to user accidents or external factors (water damage, wet grass, high temperatures, overloads, crashes, etc.).
For warranty terms, please refer to this link:
https://shop.iflight.com/help-center-aftersales.html
2. How to get your gear repaired?
Please use the attached Repair Form, fill in all the required information, and get in touch with your nearest iFlight Service Shop. (Word (*.docx) or PDF file can be downloaded at the bottom of this page)
Please refer to the table below for repair costs.
Repair Tier | Repair Tier |
Tier 1: Firmware/Parameter/Configuration Updates | $15 |
Tier 2: Basic Component Replacement: Simple hardware replacements, such as motors, antennas, etc., include basic testing | $25
|
Tier 3: Frame/Core Component Replacement: Involves core components like flight controllers, ESCs, etc., requires disassembly, reassembly, and complete testing | $40
|
Tier 4: Complex Repair/Big Drone Overhaul | $60-$100 (Priced according to actual situation) |
The final amount will be based on the repair center's evaluation. The estimated repair turnaround time is about 7 business days.
Note: For self-pay customers who choose not to proceed with repair after inspection, a $15 packing fee and $3 for packing, plus actual shipping cost, will apply.
3. If you want to get in touch with our repair centers directly:
iFlight USA Repair Center: (In charge of repair services for the USA and Canada. )
Jiahao Lu
6230 Irvine Blvd #1116,
Irvine, CA 92602
Phone: 949-220-2866
Email: louis.lu@iflight.com
iFlight European Repair Center: (In charge of repair services for European regions. )
Tarasiuk Maciej & Damian Gizynski
Rozana 5 43-424 Drogomysl Slaskie Poland
Phone: +48 530450617
Email: tarasiuk.maciej@iflight.com
Note: More global repair centers are currently under recruitment and planning. Should you be interested in cooperation, please feel free to contact us at any time.